Order & Delivery
We're committed to getting your order to you as quickly and safely as possible. Here's everything you need to know about ordering and delivery.
Placing an Order
Ordering online is easy:
- Browse our collection and add items to your cart
- Review your cart and proceed to checkout
- Enter your shipping and billing information
- Select your preferred payment method
- Review and confirm your order
Order Confirmation
Once you place an order, you'll receive:
- An email confirmation with your order number
- Order details and estimated delivery date
- Tracking information once your order ships
Processing Time
Orders are typically processed within 1-2 business days. During peak seasons or sales, processing may take 3-5 business days. You'll receive an email notification once your order has shipped.
Shipping Options
| Shipping Method | Delivery Time | Cost |
|---|---|---|
| Standard Shipping | 5-7 business days | Free on orders over $50 |
| Express Shipping | 2-3 business days | $15 |
| Overnight Shipping | Next business day | $25 |
International Shipping
We ship to select international destinations. International orders typically take 7-14 business days to arrive. Shipping costs and delivery times vary by country. Customs duties and taxes are the responsibility of the customer.
Order Tracking
Once your order ships, you'll receive a tracking number via email. You can use this number to track your package on the carrier's website. If you have questions about your shipment, please contact our customer service team.
Delivery Address
Please ensure your delivery address is correct at checkout. We're not responsible for orders shipped to incorrect addresses provided by the customer. If you need to change your delivery address, contact us immediately after placing your order.
Delivery Issues
If you experience any issues with delivery:
- Check your tracking information for updates
- Contact the carrier directly
- Reach out to our customer service team for assistance
Signature Required
Some orders may require a signature upon delivery for security purposes. If you won't be available, you can authorize someone else to sign or arrange for pickup at the carrier's facility.
Undeliverable Packages
If a package is returned to us as undeliverable, we'll contact you to arrange reshipment. Additional shipping charges may apply.
Need Help? If you have questions about your order or delivery, please contact our customer service team. We're here to help!